Returns and Refunds

Warranty and Return:

From time to time things get lost, broken, or just mixed up in the mail. The CreativeKrate team is here to make sure that everything goes well, so that you can focus on building memories with your family. If you ever have an issue with your Krate, or are simply wondering when your next adventure will ship, please feel free to contact us by email or phone (775-622-9900).

Cancellations and Refunds:

CreativeKrate is a monthly subscription service so no refunds can be offered. After cancelling, you won’t be billed again but you will still have access to all the great content on our website, you simply won’t get any more Krates!

The CreativeKrate team reserves the right to change the policies at any time. For any issues, the policy located on this page will be used to remedy the issue.